After-Sales Service Offerings
After-sales service is a strategically important area as it involves direct interaction with the customer. With organizations moving from “customer service” to customer experience, we believe after-sales service and support play a pivotal role in customer loyalty, which, in turn, results in profitable revenue growth.
Range Of After-Sales Service
Our dedicated team of after-sales service experts collaborates with you to provide tips to improve the yields of your crops.
| THIS TO DO FOR BETTER PERFORMANCE | FREQUENCY |
|---|---|
| Start machine in bypass mode of controller | Every use |
| Keep controller in Bypass mode for 1 to 2 min after initial machine starting | Every use |
| Use controller pressure mode only for mixing and agitation. Use pressure mode for 4-5 mins and keep pressure not more than 20 Bar | Every mixing and agitation. |
| After finishing of main tank use clean water from rinsing tank or add 25ltrs water in tank for cleaning chemical residue before next refill | Every use |
| Clean suction and line filters | Every day after every use |
| Please fill 30-50 ltrs of clean water and spray it in ideal condition before shutting down of machine. | Every end of spray and before shutdown of machine |
| It is important that chemical solution shall be filtered before filling in the tank; use basket filter for cleaning | Every chemical solution filling |
| Do not use pressure mode in 40 Bar for pr setting. | Every use |
| Check for pump and gear box oil level regularly. Contact Our Service centre in case of level goes down below minimum level. | Every Day |
| Please take care of pressure gauge for any damage | Every use |
| Mix 5 ml/liter or 0.5% of chemical for total capacity of tank in liters for outside sanitization. | Every Day |
| Do not use ATR above 20 Bar | In spraying |
| DOS | DON’TS |
|---|---|
| Use clean water in rinsing tank. | Do not put chemicals into the rinsingtank |
| Keep machine running at controller bypass mode for at least 1 or 2 minutes before spraying start. | Do not go to press mode or spraying mode immediate after starting the machine |
| Always start machine at controller by pass mode. | Do not start m/c in press mode or spraying mode of controller |
| Always engage Tractor PTO gear to 540 RPM or nearer gear. | Do not engage Tractor PTO gear to the 700 or 900 RPM or nearer gear. |
| Always use clean water for spraying also use basket filter while filling the tank | Do not let go any dirt or outside particles into the tank. Do not remove basket filter while water filling. |
| If nozzle choke,remove the nozzle disc cap for clean the nozzle disc. | Do not use any pointed rod or needle to clean the nozzle disc hole |
| Always clean the tank with clean water while after every day use & drain all the residue everyday. | Do not use as it is for next day cycle. |
| Always use the the rinsing tankwater for cleaning the whole spraying system after every end of spray. Keep rinsing tank always dry after every use. | Do not forget to use rinsing tank water at the end of spray. |
| Always disengage PTO once solution is finished. | Do not keep PTO engaged if solution is finished. |
| Use sanitization chemical below or 0.5% or 5ml/Ltr concentration in the ratio of water.. | Do not use sanitization chemical above 0.5% or 5ml/Ltr concentration in the ratio of water. |
After Sales Service
Important Instructions For Routine Maintenance & to Improve Life of Machine
| THIS TO DO FOR BETTER PERFORMANCE | FREQUENCY |
|---|---|
| Change oring and tight slightly in case of ATR leakage; Do not over tight | While ATR leakage |
| Keep PTO shaft greasing regularly and ne at greasing points A] both side splines B] cross joints C] telescopic pipes D] grease nipples | Check daily & apply greasing as required |
| Bearing housing greasing | Every 7-10 days |
| Eye-bolt greasing | Every 7-10 days |
| Ensure that Tyre pressure is around 3 To 3.5 Bar | Every 50 Days |
| Pump air accumulator pressure (80-90 PSI), fill by gauged air pump. | Every 15 Days |
| Please log a service call for machine routine check up. | Every 30-50 Days |
| Remove both side wheel hub cap and fill grease in hub. | Every 30-50 Days |
| Screw Jack Greasing. | Every 30-50 Days |
| Contact our service centre in case of machine is about to complete one year in order to get it check for Pump and Gearbox. | Before completion of one year |
Best Practices and Daily Preventive Maintenance Points
| THIS IS TO DO FOR BETTER PERFORMANCE | FREQUENCY |
|---|---|
| Check all oil levels of Gearbox and side drive before starting the Rotomaster | Daily before start |
| Check the greasing for the PTO shaft and side-hub | Daily before start |
| Start the machine in idle RPM for 2-3 min | First Start |
| Check PTO engaged Properly on both sides in Spline shaft and greased okay. | Every starting |
| Clean all blades before starting the cultivation by working idle of Rotomaster above ground level | Every starting |
| Check all blades for loose and no broken blade | Every Use |
| DOS | DON’TS |
|---|---|
| Use good conditioned and sharp blades for cultivation | Do not use excess wear-out blades for cultivation |
| Always check the oil present in the gear-box and gear-drive | Do not run the Rotomaster gearbox and gear drive without oil. |
| Always use CI140 / SAE140 oil for gearbox or gear-drive | Do not other than recommended oil for gear-box or gear-drive |
| Always engage Tractor PTO gear to 540 RPM or nearer gear. | Do not engage Tractor PTO gear to the 700 or 900 RPM or nearer gear |
| Always use SAE multi-purpose lithium-type grease. | Do not use local brands or other than recommended grease |
| Use machines for secondary cultivation in farm soil. | Do not use machines on hard and rocky soil for primary cultivation |
After Sales Support
Practices Safe Maintenance
- Understand service procedures before doing work. Keep the area clean and dry.
- Never lubricate, service, or adjust the machine while it is moving.
- Keep hands, feet, and clothing from power-driven parts.
- Disengage all power.
- Lower equipment to the ground. Stop the engine. Remove the key. Allow the machine to cool. Securely support any machine elements that must be raised for service work.
- Keep all parts in good condition and properly installed. Fix damage immediately. Replace worn or broken parts. Remove any buildup of grease, oil, or debris.
